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If you are using a screen reader and are having problems using this website, please call (888) 226-0076 for assistance. Please note, this number is for accessibility issues and is not a ticketing hotline.


Venue FAQs

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  • What time do shows start?

    Show and Door times are listed on the event ticketing page. Traditionally, doors open (1) hour before scheduled start time.

  • I have VIP / Meet & Greet ticket. What time will it start?

    Meet & Greet and other VIP programs can be a great way to have a more personal experience with some of your favorite artists. These programs are usually managed by outside third-party companies and not by our venue. You will typically receive an email 2-3 days before the event with all the necessary instructions. In most cases, the VIP program will take place 90-120 minutes before doors open to the general public, so please plan to arrive at the venue up to two hours before the doors open. If you don’t receive any information from the VIP company in the week leading up to the show, please do not hesitate to reach out to us, and we’ll do our best to assist you. Please keep in mind that we often find out about the details at the same time as you do.

  • Is there re-entry?

    No, once you enter the venue, you will not be allowed to leave and re-enter. Please plan accordingly.

  • Is Franklin Music Hall a seated or standing venue?

    Unless specifically stated, all shows are general admission, standing room events.

  • Is Franklin Music Hall accessible to those with disabilities?

    Yes, we are fully accessible on the 1st floor. Franklin Music Hall has an entrance ramp directly in front of the box office. There are accessible bathrooms on the first floor as well as an elevated viewing area. Please locate an event staff person for assistance when entering the building or email info@bowerypresents.com if you have any questions.

    In need of an ASL interpreter? Please send us a request.

  • What are my payment options in the venue?

    We accept most forms of payment, including American Express, most major credit cards and cash. We also have ATMs on-site. Please note that coat check is cash only.

  • Can I take photos or videos at the show?

    Photography and videography policies can vary by artist and performance. Unless otherwise specified by the artist or venue, personal photography with smartphones are generally permitted. However, professional photography equipment such as SLR cameras, cameras with detachable lenses, and professional video recording devices are typically not allowed without prior permission from the venue and band. Additionally, please note that even if cameras are permitted, flash photography is not allowed during the performance. If you capture great shots of the show and would like to share them with us, we would love to see them.

  • Do you have a coat check?

    Yes, we do offer a coat check in all seasons apart from Summer. Please note that coat check is cash only.

  • Is there a lost & found at the venue?

    Yes! If you lose an item at a show, please e-mail boxoffice@franklinmusichall.com. We’ll check the lost and found and let you know the next steps if we find your item. 

  • Smoking Policies

    Smoking inside the venue, including the use of electronic smoking devices, is prohibited under Pennsylvania Law. We do have a small, gated area in front of the venue that allows smoking, this area opens at the 1st intermission.

  • Bag Policies

    All bags are subject to search and will be searched prior to entry. Small bags are allowed in the venue. Oversized bags (bags larger than 14"x 14” including all backpacks, briefcases, luggage or duffle bags) are not permitted and cannot be held by the venue.

  • Where can I park?

    There are independently operated paid parking lots adjacent to Franklin Music Hall and paid metered and free street parking within walking distance. Franklin Music Hall cannot claim responsibility for parking around or within the parking lots by and around the venue.

  • Can I get there by public transportation?

    Franklin Music Hall is easily accessible by train, bus, taxi, bike share, or rideshare

  • Are there hotels nearby?

    Yes! Franklin Music Hall is close to Center City, where numerous hotels are located. For reservations and special offers like free overnight parking, check out the Visit Philly Overnight Hotel Package.

Food & Drink FAQs

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  • Do you serve alcohol?

    Yes, you can have access to enjoy a beverage in the 21+ plus areas of the venue. You must have a valid ID checked by our security to have access to those areas.

  • Do you serve food?

    Yes, we have small bites available along with N/A beverages for sale in the lobby area between merch and coat check. 

  • Can I bring in my own food or beverages?

    Outside food and beverage is strictly prohibited.

Rental or Booking Inquiries

Please email rentals@franklinmusichall.com for any rental inquiries.

What is not permitted at Franklin Music Hall?

Weapons of any kind but not limited to:

  • Firearms (with or without permit)
  • Knives of any kind including pocketknives and multi-tools
  • Pepper spray or mace
  • Fireworks or flares
  • Lighters
  • Replicas of any type of weapon
  • Oversized bags (bags larger than 14" x 14”, including all backpacks, luggage, briefcases, or duffle bags).
    Please note we cannot hold these items for you.
  • Illegal substances
  • Outside food and beverage
  • Laser pointers/flashlights greater than 3”
  • Professional cameras (anything with a detachable lens) or flash photography, tripods, monopods, selfie-sticks or Go pros
  • Audio or video recording devices
  • Signs larger than 11" x 17" or any sign attached to a stick or pole
  • Balloons, permanent markers, spray paint, silly string or stickers
  • Noisemaking devices (air horns, drums, whistles)
  • Umbrellas
  • Hula hoops or LED globes or micro lights
  • No spiked jewelry or large chains
  • Pets, other than services animals; not to include comfort animals
  • Any other item deemed unacceptable by management

I have other questions. Can you help?

Yes! Just email us at info@bowerypresents.com